Our Policies

 TMT Landscaping Agreement & Company Policies  

1. Scheduling & Weather Policy Service days are assigned based on route scheduling.  Exact service times are not guaranteed.  In the event of bad weather (rain, storms, extreme heat), services may be delayed 1–3 days.  We will resume service as soon as conditions allow.  

2. Payment Policy  Payment is due:  * Upon completion for Weekly, Bi-weekly or Monthly (recurring services)   * ½ payment is due upfront for Service Projects/Massive Clean Ups  Accepted payment methods: Cash, Zelle, Cash App, or Credit/Debit Card via Invoice payment   Late payments:  Subject to a $20 late fee after 5 days  Service may be suspended until balance is paid in full.   

3. Pricing Policy Pricing is based on:  Lawn size Grass height and condition Property layout and overgrown lawns may require an additional cleanup fee before regular service begins.  

4. Cancellation Policy A 24–48-hour notice is required for cancellations.  Same-day cancellations may result in a service charge.  Repeated cancellations may result in removal from the schedule.  

5. Property Access Policy Customers are responsible for ensuring:  Gates are unlocked Pets are the lawn is free of debris (toys, hoses, furniture, etc.)  If we are unable to access or safely service the property, a service fee may still apply.  

6. Pet Waste Removal Requirement Customers are responsible for removing all dog/pet waste from service areas prior to scheduled visits. If our crew is required to work around or remove pet waste a “Pet Waste Cleanup Fee” will be added. 1st time, we issue a written warning, 2nd occurrence we charge $25, any occurrence after we charge $50.   Health & Safety Pet waste poses serious health risks and can spread bacteria and parasites to other properties with children and pets. For customers on recurring service plans:  Repeated violations of this policy may result in termination of services **Optional Add-On Service We may offer pet waste removal as an add-on service upon request for an additional fee.  Please inquire if interested   FYI: WE ARE ALSO DOG LOVERS  

7. Damage & Liability Policy We are responsible for damage caused by proven negligence.  We are not responsible for:  Hidden objects or debris in the grass pre-existing property damage Normal lawn stress due to weather conditions Any damage claims must be reported within 24–48 hours of service. 

 8. Safety Policy Services will not be performed in unsafe conditions (lightning, severe weather, hazardous terrain).  Our team follows safety practices, including use of protective equipment and properly maintained tools.  

9. Equipment Policy All equipment is owned and maintained by The Magik Touch LLC.  Equipment failures may cause temporary delays but will be resolved promptly.  

10. Quality Guarantee Customer satisfaction is important to us.  If you are not satisfied, please notify us within 24 hours.  We will return to correct any issues at no additional cost (within reason).  

11. Employee Conduct Our team will:  Act professionally and respectfully at all times Avoid inappropriate behavior on customer property Wear appropriate work attire. 

12. Seasonal Service Policy Services may be reduced or paused during:  Winter months Drought conditions Seasonal services offered may include Leaf removal Spring/Fall cleanups Snow removal (if applicable)  

13. Communication Policy Customers may contact us via phone, text, or email.  We aim to respond within 24 hours.  Any schedule changes or delays will be communicated promptly.  

14. Termination of Service Either party may terminate service with 7–14 days' notice.  We reserve the right to refuse or discontinue service for:  Non-payment Unsafe conditions Repeated policy violations  

15. Service Area Services are limited to designated areas.  Additional travel fees may apply outside our primary service zone. 

16.  We do not sell, trade, or share your personal information with any third parties, under any circumstances. Your information is kept strictly confidential and is only used for business purposes directly related to your request or service.